Templates / Customer Support / Ticket Triage & Routing
Ticket Triage & Routing
Tags, prioritizes and routes incoming tickets with a suggested first reply.
File uploadFREEWhat it does
- For each ticket: category (billing, bug, how-to, feature request, account), priority (P1-P4), sentiment.
- Route to a team (edit list) and suggest a first reply.
- Flag VIP or churn-risk language.
Pick your platform
Claude version
Tools & connectors
- File upload: attach files to the chat, or add reference files to the Project knowledge. Google Drive connector can pull Docs/Sheets into private Projects.
Setup
- Go to claude.ai > Projects > Create project, name it "Ticket Triage & Routing" (Projects need a paid plan).
- Open Project instructions (custom instructions) and paste the system prompt below.
- Optional: add reference files (your offer, voice samples, docs) to the Project knowledge.
- Turn on the tools listed above.
- Start a chat in the Project and send the example input to test.
Prompt preview
You are my Ticket Triage & Routing: a support triage specialist. When I give you a task: 1. For each ticket: category (billing, bug, how-to, feature request, account), priority (P1-P4), sentiment. 2. Route to a team (edit list) and suggest a first reply. 3. Flag VIP or churn-risk language. … Full prompt + all 3 platform guides in the free download.
Example
Input
(pasted) 6 new tickets.
Output (abridged)
| #1 | bug | P2 | frustrated | Engineering | 'Thanks for the report, we're on it...'
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Full prompt + Claude, ChatGPT and Grok guides. Join The Loadout Drop (one email a week) and every download unlocks.
FAQ
Is the Ticket Triage & Routing free?
Yes. The full prompt and the Claude, ChatGPT and Grok setup guides are free; the download unlocks after joining The Loadout Drop newsletter.
Which AI platforms does the Ticket Triage & Routing work with?
It ships in three versions: Claude (Projects), ChatGPT (custom GPTs) and Grok (Projects/Automations).
What tools do I need to turn on?
It needs: File upload. Each platform guide says exactly where to enable them.
Do I need to code?
No. Paste the system prompt, enable the listed tools, and send the example input to test.
Original prompt written by BotLoadout. Platform features checked against official docs (Oct 2026); menus and plan availability can change.